FAQs + Terms & conditions

During extreme weather (not just rain! actual EXTREME weather like flooding or cyclones), we will do everything in our power to continue with the move.

However, if the safety of our Team & your home & belongings is paramount. We will always call and discuss the options, and rearrange.

During times of rain, it is impossible for us to keep everything bone dry (even using tarps & shrink-wrapping items), please keep this in mind.

If you have belongings & electricals, on days of heavy rain, it is best to take these in a car, to help keep them safe & dry.

Please help to prepare walk-ways with towels, and cardboard boxes on the floor to help with slipping.

When Packing to move home, many people spend hours wrapping $2 tea cups in bubble wrap, then just hand us the TV loose! Any items that you want to be protected need to be backed for transport properly, if you need help with this; please contact us to add Packing on to your job.

Please empty your fridge, wipe it down and defrost it (if possible) prior to our arrival. Whist moving bulky items we need clear access so make sure floors and entrances are clear.

TVs MUST be in their original box with original foam packing. Electrical items not in original box and packaging are not covered by removalist insurance. Please ensure you are fully prepared for the move prior to arrival of the truck.

Ensure all loose items are boxes and all draws and cupboards are also empty and boxed.

All boxes must be stackable, taped and clearly marked if additional care needs to be taken due to contents.

All boxes must be packed so they are a safe weight for our team to lift and transport.

Please ensure all fragile items are packed in appropriate boxes/packaging for safe travel.

Please note, we do have Packing & Unpacking Services available to help you to prepare for your move - Get in Touch to add this service to your move!

2-4 weeks ahead will help to guarantee you your most ideal time slot & date.

However, we understand that this isn’t always possible to give 2 weeks notice, so we will work to fit you in!

There are a huge number of factors that effect how it will take. We pride ourselves on being the most efficient team around who are motivated without compromising the safety of your items. As a general rule of thumb check out the below guide:

1 bedroom home: 2-4 hours

2 bedroom home: 4-6 hours

3 bedroom home: 5-7 hours

4 bedroom home: 7-10 hours

Please note that these are only estimates and have the potential to vary greatly based on a variety of factors.

If you have any queries, we can discuss each job on an inidiviual basis and give you the best possible estimation so you can be prepared

If you need the Guarenteed time slot, you must book the AM slot.

However, if you book the PM, we will try our utmost to stick to the start time we have provided (this is what we have planned for too!), but on occasion, there are unforeseen circumstances, usually a hold-up / larger job than booked at the previous job; that are team are working tirelessly to finish to rush to you ASAP!

The Move Manager will keep you updated, informing you if the team will be arriving / if they are running slightly behind.

We are ALWAYS available, if you have any queries, please do contact us!

Yes we do - however, this must be discussed with the MQ team at lest a week before the move.

We have a duty of care to our workers to not ask them to lift items that are unsafe / too heavy. We want to keep our team safe & we are restrained by insurances. If there is a heavy item, we will arrange for more resources to ensure the items are moved safely, for our workers, yourself, your item and your home! :)

Please get in touch to arrange / add a heavy item to your move :)

We are fully above board with all the required insurances!! 😊 we have:

1. Public liability – of course!

2. Work Cover to cover our teams!

3. And the premium insurance; Goods in Transit! To cover your items when transporting your items! 

There is conditions to this – this is the same for ALL removalists who are insured in Australia – not just us!!

• TVs & electronics are NOT covered unless in their original packaging & foam

• Marble, Glass & Stone etc. is not covered

Goods in Transit Insurance. This covers your items in the case of an accident on the road. This is of the value up to $50,000 per truck.

We cover damage made by misconduct or negligence by our team ONLY, this extends to a limit of $1000 per item. If you wish to cover for additional accidental damages, we recommend you arrange with your home contents insurance or an insurer or your choice.

Any items deemed by MQ as poorly prepared for transport will also not be covered. Our insurance does not cover anything packed by the owner when the box does not display physical damage.

Our insurance is not “new for old” replacement; 2nd hand market value applies.

Before the move / at the time of booking, any items of value must be identified to the MQ team with photos.

Any damage incurred due to a request to manoeuvre large/heavy items (i.e Large & Double Door fridges, pianos, fitness equipment, tools etc.) through tight and /or potentially risky spaces or stairs is accepted as the customers responsibility, and any damage will not be covered my MQ in these scenarios.

We will ALWAYS work hard to be flexible around any changes to schedule that you have; please just talk to us..

Bookings may be cancelled will mean incur loss of your deposit

We offer boxes deliveries, please reach out for pricing - a delivery fee is applied

No worries at all - Leave it to us!

You will never regret booking a removalist to do the hard work for you… The level-up from this is having your house (or single room) packed up for transportation to your new place for you!

We also offer Un-packing services if you want to be completely hands-off..!

Get in touch today to add this service to your move!

At the end of the job, we will send an invoice to you. This will have a break down of the start & finish time of the job. Please help to settle any invoices that day.

We do not take payment on the day unless discussed and agreed before with the move manager.

We have trucks for ALL size moves, from single item to Large enough for the largest family home!

Please get in touch to discuss the best size & option for your move!

When booking your job, we will ask for your CBM calculation / inventory list, from there we can advise what sized truck you will need based on this information and provide you the best sized truck or your move

if the item list is larger than we discussed when we arrive, the truck may not be large enough - and a second run maybe needed, or if it is a lot more than first discussed a second team will be sent if available.

The best way to avoid this, is to provide an accurate item list in the beginning, this will ensure correct planning and a smooth move on the day!

- either way rest assured that we will not finish until the job is done!

*All extra time / runs / additional teams will be invoiced at our standard rates

Absolutely!

All our team are proficient with tools and furniture building! Please get in touch if you would like us to dismantle & re-build furniture so we can add this to the job notes for our guys!

We can arrange your move from any day of the week Monday - Sunday.

For Public Holidays we charge an extra $10 per hour which is passed onto the guys working on your job that day.

Some times!

It’s best to check with your provided on this..

We understand that some people like to be hands on, and want to help with the move either for fun, or if they are budgeting. This is absolutely fine, but please keep in mind, you are not to lift anything heavy or difficult, that is our job to do the hard work! It’s also important to know, that you are not covered by any of our insurances in case of injury or damage.

Please check us out on Google Review, Facebook, or on our HOME page of this website.

As a small business who is always trying to do the absolute BEST by our customers, positive reviews are a great help to support our small family business. If you have other feedback, we are always wanting to hear from our customers.

Most removalists will not move pot plants, we understand that this isn’t always practical for you! So, we will try our best to help!

Plant pots must be clean… We spend time and care to protect your items and keep them clean, if we add pot plants to the back of the truck on your request and the pots leak, we cannot be held responsible. Also, we will have to spend time cleaning the truck for the next client, we do not charge a soilage fee - so please try to consider this for the next client. Plant pots MUST be dry, clean, no mud or dirt (leave them in the sun for a few days and no water!)

Only if there is room…. We are happy to add clean plant pots onto the back of the truck if there is room :) Plants are very difficult to pack - you cannot stack them on furniture, nor stack on top of the plant, so a single plant can take up a few metre’s square in the truck. If there is room on the back of the truck we will add.

The best option for large number of plant pots… We have a plant pot trailer! Please let us know if you need plants / garden items moving and we will arrange for our trailer and ute

If unsure, please get in touch we are happy to help! :)

If you wonder about the hourly rate and what is included / what is built into this…

• A Fair and reasonable hourly rate for our guys who work hard every day in the QLD Heat! ;D

• 30 mins free Call Out / Return to Depot fee, any travel time outside of this is charged at hourly rate

• Taxes & Superannuation

• Work Safe Insurance for every worker at 6.5% hourly rate. As removals is deemed high risk role.

• The Truck of course! :)

• All equipment, blankets, trolleys, Dollys, Straps, Bungees, Wrap. We pride ourselves on keeping clean blankets and replace them constantly, if we wouldn’t use them on our furniture, we won’t use them on yours! :)

• Truck insurance

• Moving insurance

• Public Liability Insurance

• Business Protection Insurance

• Thorough truck services every 6 months

• Truck Rego

• Extra Taxes for commercial / Large vehicles

• All fuel is included.

• Vehicle licensing / HR License / MR license & training

• Uniforms, marketing, office staff, premises, truck storage, accounting & maintenance, general business costs etc.

Please see link in footer for Privacy Policy & Data Collection info.

WEBSITE DISCLAIMER

All care is taken in the preparation of the information and published materials on this site.

MOVE QUEENSLAND Pty Ltd does not make any representations or give any warranties about its reliability, completeness or suitability for any particular purpose. To the extent permissible by MOVE QUEENSLAND Pty Ltd will not be liable for any expenses, losses, damages (included or consequential damages) or costs which might be incurred as a result of the information being inaccurate or incomplete in any way and for any reason.

MOVE QUEENSLAND Pty Ltd are not, and must not be taken to be, authorising infringement of an intellectual property rights contained in material or other sites by linking or allowing links to, this website to such material on other sites.

If you have any concerns regarding the content of the Website, please contact MOVE QUEENSLAND.

Our guys work extremely hard - it is a taxing day - physically and menatlly; working in the heat, carrying heavy items, problems solving as each job is unique & doing this whilst offering 5* customer service.

For this reason the guys will need to take a break to eat & hydrate.

Any job over 6 hours, our guys will be taking a break - this is maximum 30 minutes but most often less than this to help to get your job complete ASAP for you! :)

Yes our team are happy to help with this, but this is done as a favour, not as a service offered or charged for…

It is the client’s responsibility to check that all appliances such as fridges and washing machines and dryers are connected correctly with no issues or leaks.

Our team are not plumbers and MQ are not responsible for any leaks, damage etc.